My mother & I sought help and advice from genealogist Joanne Penn to help research & discover the paternal side of our family that had been undiscovered for over 70yrs. The only information we had was a ‘potential’ name, possible era date, and potential age of my mother’s biological father. Jo was open, honest and professional with how she could support us, what the realistic outcomes may be, and the timelines & financial arrangements for the work we required. At all times Jo was clear, prompt, resourceful, kind and thorough in all of her work & communications. Our expectations were exceeded in all areas and we have at long last been able to discover many long lost paternal relatives who we are now in communication with, all thanks to Jo’s amazing work and dedication as a professional genealogist.